The sun rises over the serene shores of Lake Toba, casting a warm glow on the newly built Marianna Resort & Convention Tuktuk Samosir. Willy Suderes, General Manager of this burgeoning resort, is already on the move, his day beginning long before the first guest arrives.
Amidst the demanding nature of his role, Willy exudes an infectious energy and a genuine warmth. He greets staff with a smile and a friendly "Selamat Pagi," making it a point to know each team member by name. His calm demeanor, coupled with his quick wit, creates a comfortable and encouraging environment for his team.
A quick check of emails and a review of the day's reservation schedule set the tone for the day. It's a constant dance of balancing the big picture with the intricate details - ensuring seamless guest experiences, maintaining operational efficiency, and staying on top of every detail, from the impeccable presentation of the breakfast buffet to the flawless execution of an upcoming wedding celebration.
Later in the day, a guest approaches Willy, expressing concern about a minor inconvenience. Willy listens attentively, offering a sincere apology and promptly addressing the issue, leaving the guest feeling valued and cared for. It's just another example of his unwavering dedication to exceeding expectations, a key tenet that has become his trademark throughout his career.
Willy Suderes is a seasoned hospitality professional with over 30 years of experience in the Indonesian market. His career spans a diverse range of leading hotels and resorts, showcasing his expertise in all aspects of hotel operations, from pre-opening to ongoing management and strategic leadership.
Willy's journey began with foundational roles in the hospitality industry, steadily climbing the ladder of success. He has held key management positions at renowned brands such as Accor Hotels, Louvre Hotels Group, and Swiss-belhotel International, demonstrating his adaptability and commitment to excellence.
As General Manager for a series of prestigious properties, including the Grand Aston Yogyakarta, Mercure Regency Makassar, and Novotel Bukittinggi, Willy's leadership has been instrumental in driving revenue growth, optimizing operational efficiency, and building strong brand recognition. His ability to successfully launch new properties, as seen with the Golden Tulip Passer Baroe, The 101 Bogor Suryakancana, and now the Marianna Resort & Convention Tuktuk Samosir, speaks volumes about his strategic planning and execution skills.
Willy's commitment to guest satisfaction and employee engagement is reflected in his consistent success in achieving and exceeding performance targets.
His experience extends beyond individual properties, as evidenced by his tenure as Director of Operations for Panorama Hospitality Management, where he oversaw a portfolio of properties across various locations and brands.
He is a results-driven leader with a strong understanding of the Indonesian hospitality market, a deep commitment to customer satisfaction, and a proven ability to motivate and lead diverse teams.
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